Refund Policy
Textracto costs less than a coffee and its free tier is the entire product, so there is no reason for this to be complicated. If a license didn't work out, you get your money back.
- 30 days, no questions asked. You don't have to explain yourself, and I won't try to talk you out of it.
- One email does it: hello@textracto.app from the address you bought with.
- Refunds go back to your original payment method, in full, including any tax you were charged.
- Your statutory rights come on top of this, never instead of it.
The promise
If you buy a Textracto license and aren't happy with it for any reason, email me within 30 days of purchase and I will refund it in full. You don't need a reason, a defect, or a story. "Changed my mind" is a complete request.
This is deliberately more generous than the law requires, for a simple reason: you can already use every feature of Textracto for free, forever. Nobody should have to pay to find out whether it works for them, and nobody who paid anyway should feel stuck with it.
How to request one
Email hello@textracto.app with the subject "Refund request". To make it instant, send it from the email address you used at checkout, or include:
- The email address on the order — this is how the purchase is located.
- Your order number, if handy. It's on the receipt Lemon Squeezy sent you, but it isn't required.
That's all. There is no form to fill in, no support ticket to escalate, and no requirement to explain what went wrong — though if you feel like telling me, it genuinely does shape what gets built next.
Because Lemon Squeezy is the merchant of record for the sale, they process the actual refund; you may also contact them directly using the link on your receipt if you prefer. Either route reaches the same outcome.
How long it takes
| Stage | Typical time |
|---|---|
| I reply and approve | Within 2 business days. This is a one-person operation, so allow for time zones and the occasional weekend. |
| Lemon Squeezy issues the refund | Usually same day once approved. |
| Funds reach your account | 5–10 business days, depending on your bank or card issuer. This part is out of anyone's hands but theirs. |
Refunds are issued in full, to the original payment method, in the currency you were charged, including any sales tax or VAT collected. Partial refunds aren't a thing here — there's only one product at one price.
If more than 10 business days pass after I've confirmed the refund and you still don't see it, write to me and I'll chase it with Lemon Squeezy on your behalf.
What happens to your key
Textracto verifies license keys entirely offline — there is no activation server, so there is nothing to switch off. In plain terms: a refunded key will keep on validating on any Mac it's entered on. I can't revoke it, and I'm not going to pretend otherwise.
So the request is an honest one rather than a technical one: after a refund, please remove the key from Settings and go back to the free tier, which remains fully available to you with every feature intact. Continuing to use a refunded key is a breach of the Terms of Service, but the practical consequence is only that a small reminder reappears under the palette.
This is the trade-off of offline licensing, and it's the right one: no phoning home, no way for anything to be taken from you later, and no server that could lock you out. It only works if the honesty runs both ways.
EU and UK withdrawal rights
If you're a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal on distance purchases. For digital content delivered immediately, that right can be waived — and checkout typically asks you to consent to immediate delivery of your license key, which does waive it.
It makes no practical difference here. The 30-day policy on this page is longer and less conditional than the statutory 14 days, and I apply it regardless of what you consented to at checkout. Nothing in this policy limits, replaces, or requires you to give up any right you have under EU, UK, or other applicable consumer law — including rights relating to faulty or misdescribed digital content, which are unaffected by the 30-day window.
Consumers in the EU may also use the European Commission's online dispute resolution platform, though emailing me will be considerably faster.
The few exceptions
The no-questions-asked promise is genuine. These are the only situations where it doesn't apply:
- Past 30 days. Outside the window I'm not obliged to refund — but write to me anyway. If something is actually broken, or the app stopped meeting the description, I'd rather refund you than have you feel cheated, and your statutory rights for faulty digital content apply regardless of this window.
- Repeated buy-and-refund cycles. Refunding the same customer repeatedly, or bulk purchases refunded as a pattern, will be declined as abuse.
- Fraudulent orders. Payments flagged as fraudulent by Lemon Squeezy are handled under their process, not this policy.
- Keys shared or resold. A license key that's been published, sold on, or distributed isn't eligible for a refund.
- Volume or custom arrangements agreed separately follow whatever terms were agreed at the time.
None of these exceptions can override a right you hold under mandatory consumer law.
Chargebacks
If you're unhappy, please email me before disputing the charge with your bank. A chargeback on a $2.49 purchase costs a small independent developer several times the sale in fees, takes weeks to resolve, and gets you your money back more slowly than simply asking would have. I have never declined a good-faith refund request and don't intend to start.
Anything at all about billing: hello@textracto.app.